Here’s a document library with a difference!
Split into the key areas of your business for quick navigation. Simply go to the area of interest for you.
All documents are editable so you can change them to suit your practice.
To further help you each area is divided into “must have” and “like to have” sections. We hope this will help you to avoid having a massive suite of unnecessary documents – you only need to select those documents that will help your business.
And remember – if you can’t find what you’re looking for, we have loads of other documents we don’t release here. Just shout – hopefully we will have what you’re looking for.
1. CORPORATE GOVERNANCE MUST HAVE
- SM&CR and Certification year end Procedure
- Annual Compliance Report
- Appointed Representative Annual Control Review
- Business Plan Financial Forecast
- Business Plan Triennial Review
- Capital at Risk Plan
- Compliance plan simple
- Compliance Meeting Agenda
- Compliance Plan – Quarterly
- Disaster Recovery and Business Continuity Plan
- Disaster Recovery Plan – short
- Governance – Oversight, controls and reporting
- Annual Risk Assessment plan – heat map
- Key business risks and mitigation map
- MI plan
- Organisational Chart
- Responsibility Chart
- Annual risk assessment plan
- T&C Plan – multi adviser
- T&C Plan – single adviser principal
- Compliance Management Meeting Agenda
1. CORPORATE GOVERNANCE NICE TO HAVE
2. REGISTERS MUST HAVE
- AML PEP Register
- Annual Review Register
- Breaches Register
- Conflicts of interest register
- Consumer duty register
- Execution only register
- File review register
- Financial Promotions register
- FS Pension Transfers register
- Inducements over £50
- New business register
- Significant Outsourcing register
- Training register
- Complaints Register
3. CHECKLISTS MUST HAVE
- Adviser Charging checklist
- Annual Review Checklist
- Appointed Representative Checklist
- Back-office Data Collection checklist
- Complex Product Due Diligence checklist
- Consumer duty checklist, action and implementation plan
- Data Security Risk checklist
- DB Transfer checklist
- Discretionary Fund Manager checklist
- Drawdown Aims and Objectives checklist
- Employee vs. Independent Contractor checklist
- File review checklist
- Money Laundering Systems and Controls assessment
- New Business Submission Form – checklist
- NMPI (incl UCIS) – checklist
- Outsourcing checklist
- Product Due Diligence checklist
- QROPS Transfers checklist
- Safeguarded rights – can you advise checklist
- Strategic Self-Evaluation checklist
- Structured Product checklist
- The Compliance Officer role checklist
- Treating Vulnerable Customers fairly checklist
- Risk Profiling tool DD checklist
3. CHECKLISTS NICE TO HAVE
4. PROCEDURES MUST HAVE section 1
- Vulnerable Client Procedure
- Document Sign Off Procedure
- Conflict of Interest Procedure
- Procedure – systems and controls
- Complaints Procedure – Client Version – 3 days
- Complaints Procedure – Internal
- AML procedures
- Anti Bribery and Corruption Procedure
- Disaster Recovery Plan
- Disaster Recovery Plan – Comprehensive
- Financial Promotions Procedures
- Consumer Duty Procedure
4. PROCEDURES MUST HAVE section 3
4. PROCEDURES NICE TO HAVE section 3
4. PROCEDURES MUST HAVE section 4
5. TRAINING & COMPETENCE MUST HAVE
6. AGREEMENTS MUST HAVE
- Adviser Charge Agreement
- Appointed Representative Agreement
- Indemnity Agreement for ARs or RIs
- Introducers Agreement (DA Introducer)
- Locum Agreement Full
- Locum Agreement Light
- Non-Disclosure Agreement
- Outsourcing Agreement – long form
- Privacy Policy Statement
- Terms of Business – GDPR
- Terms of Business – Protection clause
- Acceptable ID
7. ANTI MONEY LAUNDERING MUST HAVE
8. COMPLAINTS MUST HAVE
- Complaint – Summary Resolution Letter
- Complaint – Summary Resolution Letter – 3 days
- FCA Complaints Procedure – Internal doc
- Complaints Procedure – Client Version – 3 days
- Complaints acknowledgement ltter
- Authority Form
- Complaint 4 week letter
- Complaint 8 week letter
- Complaint acknowledgement letter
- Complaint record form
- Complaints Register
- Complaints website wording
10. FACT FIND & RISK MUST HAVE
- Annual Review Fact Find – drawdown
- Annual Review Fact Find – Traffic Lights
- Annual Review Fact Find update 1-page financial position plan
- Annual Review Meeting File Note – Full client
- Assessing your risk profile
- ATR client facing
- Drawdown Review Fact Find
- Fact Find – Corporate
- Fact Find – Employee Benefits
- Fact Find – Financial Planning
- Fact Find – for cash flows
- Fact Find – later life
- Fact find – mortgage only
- Fact find – protection only
- Fact find – trusts
- Internal risk assessment
- Fact find – standard
- Risk descriptors eg.
- Risk assessment – considering need for risk
- Risk assessment – ATR – no psycho testing
- Risk Profile Outcome Summary – internal
- Risk Profile Outcome Summary with client agreement
11. INVESTMENTS MUST HAVE
- Adviser Guide – Investment Pathways
- Due Diligence – SIPP Providers – light
- Due Diligence DFM
- Due Diligence – Platform selection
- Asset Allocation Schedule example
- Due Diligence Bonds
- Due Diligence Vanilla funds
- Due Diligence VCT-EIS
- Fund annual risk review control – MiFID
- Fund Switch Justification sheet
- MI (Standard) for IC meets
- IC Agenda – Minutes
- IC terms of reference
- IMC agenda
- PROD with investment pathways
- Sustainable leads for SLs
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12. CONSUMER DUTY MUST HAVE
- Consumer Duty Procedure
- Consumer Duty registers
- Client feedback form for use with Annual reviews
- Consumer Duty action plan completed example
- Consumer Duty action plan example
- Consumer Duty checklist and action plan blank
- Consumer Duty MI Matrix
- Consumer Duty Our action plan simple
- Consumer Duty Project – continuous improvement
- Consumer Duty Project Form
14.0 ANNUAL REVIEW – No meeting MUST HAVE
14.1 ANNUAL REVIEW Pre Meeting MUST HAVE
14.2 ANNUAL REVIEW - At meeting MUST HAVE
14.3 ANNUAL REVIEW Post Meeting MUST HAVE
14.4 ANNUAL REVIEW FACT FIND UPDATES
15. DUE DILIGENCE & RESEARCH MUST HAVE
- Bond – general DD proforma
- Bond – Offshore DD proforma
- Complex Fund Due Diligence Sheet
- Complex Tax Structures Due Diligence Sheet
- Complex VCT Due Diligence Sheet
- DB Pension Transfer Outsourcing DD questions
- DFM Due Diligence
- Platform DD – selection criteria pro-forma
- Simple – Fund DD
- SIPP Providers DD – criteria
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17: INSISTENCE CLIENT AND EXECUTION ONLY MUST HAVE
20. ADVICE FIRMS - BEST PRACTICE PER THE FCA 1a. T&C - incentivising advisers
20. ADVICE FIRMS - BEST PRACTICE PER THE FCA 1b. T&C - generally
20. ADVICE FIRMS - BEST PRACTICE PER THE FCA 2. Adviser charging
20. ADVICE FIRMS – BEST PRACTICE PER THE FCA 3. Introducers
20. ADVICE FIRMS – BEST PRACTICE PER THE FCA 4. DB pension transfers
20. ADVICE FIRMS – BEST PRACTICE PER THE FCA 5. Risk profiling
20. ADVICE FIRMS – BEST PRACTICE PER THE FCA 6. Mortgages
20. ADVICE FIRMS – BEST PRACTICE PER THE FCA 7. Due diligence - different product types
20. ADVICE FIRMS – BEST PRACTICE PER THE FCA 8. Appointed Representatives (ARs)
20. ADVICE FIRMS – BEST PRACTICE PER THE FCA 9. Suitability reports
20. ADVICE FIRMS – BEST PRACTICE PER THE FCA 10. Advising on ...
20. ADVICE FIRMS – BEST PRACTICE PER THE FCA 11. Management information
- FCA – FSA on Factsheet Management Information monitoring
- FCA – FSA on Management Information advice
- FCA – FSA on Management Information advice quality
- FCA – FSA on MI self assessment
- FCA – FSA on Scorecard risks
- FSA – on Good and Poor MI collection
- FSA – on MI to monitor quality of advice
- FSA – on What good MI looks like
- FSA – on What MI to collect
- FCA – on Unfair terms
20. ADVICE FIRMS – BEST PRACTICE PER THE FCA 12. RMAR
20. ADVICE FIRMS – BEST PRACTICE PER THE FCA 13. Advice process
- FCA – on Insistent clients – good and poor practice
- FCA – FSA – on Customer file reviews
- FCA – on Investment switching fg12-16
- FCA – on Simplified advice
- FSA – on Annual reviews
- FSA – on Fact finding
- FSA – on How TCD leads to good quality of advice
- FSA – on Monitoring advice processes
- FSA – on Objective setting
- FSA – on Risk profiling fg11-05
- FCA Retirement Outcomes Review Interim Report MS16/1.2
- Financial Planning Process – FPSB
- Vanguard – adviser alpha value on value board
- Vanguard – Megatrends
- Vanguard – Trust and financial advice
20. ADVICE FIRMS – BEST PRACTICE PER THE FCA 14. Odds and ends
20. ADVICE FIRMS - BEST PRACTICE PER THE FCA 15. Consumer Duty
20. ADVICE FIRMS - BEST PRACTICE PER THE FCA 16. Investment
20. ADVICE FIRMS - BEST PRACTICE PER THE FCA 17. AML